We strive to enhance customer satisfaction
with tailored services and continuous research and development.
Technical Support Options
  • Access to the Customer Support Portal can be provided by your sales representative or during project handover.
  • If you experience any difficulties using the Customer Support Portal, please contact us at:

    Phone: +82-2-561-4475 (Ext. 3)

    ※ Business Hours: 9:00 AM – 5:00 PM, Korea Standard Time (Weekdays only, excluding weekends and public holidays)

SERVICES

  1. User PC Diagnostic Tool

    We provide diagnostic tool that helps users identify and resolve issues that may occur in specific PC’s or screens due to various usage environments.
    Download i-CHECK

  2. Server Diagnostic Tool

    We provide diagnostic tool that allows administrators to identify issues that may occur during the installation or operation of the AUD Platform server.
    Download s-CHECK

  3. Customer Support Request

    If user or administrator can’t identify the cause of an issue using the diagnostic tools, you may submit a customer support request by attaching the error screen, diagnostic result, and log file. Support request status and result can be checked on the website.

  4. Technical Resources

    We provide a wide range of technical materials to assist utilizing the AUD platform solutions. You can easily search for documents such as regular release information, explanatory materials on new technologies, guidelines, and FAQs.
    Technical Resources (NBDN)
               
Support Process