We strive to enhance customer satisfaction
with tailored services and continuous research and development.
Technical Support Options
  • Access to the Customer Support Portal can be provided by your sales representative or during project handover.
  • If you experience any difficulties using the Customer Support Portal, please contact us at:

    Phone: +82-2-561-4475 (Ext. 3)

    ※ Business Hours: 9:00 AM – 5:00 PM, Korea Standard Time (Weekdays only, excluding weekends and public holidays)

SERVICES
  1. Offers solutions to address issues encountered while operating the AUD platform.
  2. Introduces a website where you can search for answers to questions that arise while using the AUD platform.
  3. Allows you to submit support requests if issues encountered during operation or usage of the AUD platform cannot be resolved.
  4. Enables you to view submitted support requests and monitor their progress through the Customer Support Portal.
  5. Provides tools for inspecting and diagnosing user PCs and servers.
    • ※ Access to the Customer Support Portal can be provided by your sales representative or during project handover.
    • ※ PC Diagnostics: i-CHECK/Server Diagnostics: s-CHECK
Download i-CHECK Download s-CHECK
               
Support Process